Shipping & returns
Every order ships tracked from Japan by Japan Post EMS, DHL Express or FedEx, within 48 hours of payment. We pick the carrier for your parcel's weight, destination and the delivery option you choose. Checkout shows the exact shipping price before you pay.
Shipping rates
Each order pays a flat fee plus a fee per kilogram of packed weight, rounded up to the next whole dollar.
| Destination | Standard | Express |
|---|---|---|
| United States | $11.00 + $8.00/kg | $22.00 + $16.00/kg |
| Canada | $11.00 + $8.00/kg | $22.00 + $16.00/kg |
| United Kingdom | $11.00 + $8.00/kg | $22.00 + $16.00/kg |
| Europe | $12.00 + $9.00/kg | $24.00 + $18.00/kg |
| Asia-Pacific | $8.00 + $6.00/kg | $16.00 + $12.00/kg |
| Japan | $5.00 + $2.00/kg | $10.00 + $4.00/kg |
| Rest of world | $15.00 + $11.00/kg | $30.00 + $22.00/kg |
Weight guide: a sealed booster box is about 0.4 kg packed, an Elite Trainer Box about 0.9 kg, and a single card about 0.02 kg.
Examples to the USA
| Order | Standard | Express |
|---|---|---|
| One single card | $12.00 | $23.00 |
| 6 booster boxes (about 2.4 kg) | $31.00 | $61.00 |
| 6 Elite Trainer Boxes (about 5.4 kg) | $55.00 | $109.00 |
| 36 booster boxes (about 14.4 kg) | Free | $126.00 (the Express difference) |
Free shipping over $2,000
- Orders with goods over $2,000 ship Standard free to every country we serve. It applies by itself, no code needed.
- The $2,000 counts the goods in US dollars after quantity breaks, before shipping, duty and taxes.
- Choose Express on a free-shipping order and you pay only the difference between Express and Standard.
Delivery times
- Standard: 3–6 working days after dispatch, tracked door to door.
- Express: 1–2 working days after dispatch, tracked door to door.
Orders dispatch within 48 hours of payment, and delivery times start when the parcel leaves Japan. They are estimates, not guarantees: customs inspections, Japanese or local holidays, severe weather, carrier backlogs and remote addresses can add time.
Import duties and taxes
- Import duty, VAT/GST, sales tax and carrier clearance fees are not included in our prices or shipping. The buyer pays them, usually to the carrier before or on delivery.
- US orders of any value can be charged import duty and carrier fees. The US no longer applies the $800 duty-free allowance to imports.
- Every parcel is declared at its true contents and value. We don't mark orders as gifts or declare lower values.
- If import charges are refused, the parcel returns to Japan.
Packaging
- Sealed product: factory shrink wrap, packed in a padded box.
- Cases: the original distributor carton, inside an outer box where size allows.
- Single cards: sleeved and toploaded, sealed against moisture, in a rigid mailer or box.
- Graded cards: slabs wrapped and boxed to prevent knocks.
Returns
- Contact us within 7 days of delivery, before sending anything back. Returns must be agreed in advance.
- Sealed product: returnable only unopened, in its original shrink wrap, in the condition it arrived.
- Opened boxes, packs, cases or tins cannot be returned.
- Single cards and slabs: returned in the same holder or slab and condition. We check slab certification numbers.
- Change of mind: at our discretion. If we agree, the buyer pays return shipping and any import charges.
- Our mistakes (damaged, wrong or missing items): return shipping is free for you.
Refunds
- Approved refunds are sent within 5 working days, by the original payment method where possible.
- Bitcoin: sent to a wallet address you confirm by email, at the US dollar value on the day of the refund, minus network fees.
- Shipping is refunded only when the problem was ours.
Cancellations and preorders
- Cancel free of charge before dispatch: email us with your order number.
- Preorders are invoiced when stock is allocated and ship on or just after the Japanese release date, which can move.
- If we can't fill a preorder, you get a full refund.
Claims and deadlines
- Damaged in transit: email us within 7 days of delivery with photos. We replace it, credit it or refund it, including shipping.
- Missing or wrong items: email us within 7 days, and keep any wrong item unopened.
- Lost parcels: if your parcel hasn't arrived 10 working days after the latest estimate, or tracking hasn't moved for 7 working days, email us and we open a trace.
- Marked delivered but not received: email us if it is still missing after 48 hours.
- Address changes: possible until the parcel is handed to the carrier.
- Tracking: emailed when the label is created. First scans can take 24–48 hours. If tracking doesn't change for 5 working days, email us and we chase the carrier.
Questions? Email support@pokarumi.com or use the live chat.